RETURN POLICY (only offered on non-sale items, within 14 days)
(Please also refer to the specific product page that you are ordering...information regarding shipping, returns, and exchanges on the product page may overrule our existing policy. The following policy does not apply to Final Sale items.)
Free Returns are offered on all shoe purchases within the European Union, unless otherwise noted on certain products (namely, Final Sale items or seconds). For customers outside of the EU, you will be responsible for return shipping on returns and exchanges. Return requests must be made within 14 days of the date you receive your shoes. Requests after this point will be denied.
Shipping for Exchanges or Returns is free of charge within the EU for one return or exchange per order. If a second exchange or return is requested, the cost of the second shipping will be covered by the customer. Shipping for Exchanges or Returns outside the EU will be paid for by the customer.
Unworn, Original, New Condition
We are pleased to offer a return policy on unworn items in their original, new condition. We have remarkably low return rates and we are proud of the high quality products we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on all TAFT products that have not been worn or have not had labels removed.
Please Note: Socks are considered a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW worn items to be returned for the safety of all of our clients.
EXCHANGES (only offered on non-sale items, within 30 days)
If the size you received does not fit you, we are happy to help you return them for store credit in order to reorder the correct size and make sure you are comfortable in your Taft products. To receive store credit for your exchange, the original product must be unworn and in new condition. Exchange requests must be made within 30 days of receiving your shoes. Requests after this point will be denied. We offer free exchanges within the European Union (except on Final Sale items where returns and exchanges are not accepted). Visit this link to request a return label.
Free exchanges to countries within the EU are offered if merchandise is unworn and brand new. Only one free exchange/return per order. For example, if you exchange for another pair and that size doesn't fit you either, the shipping cost for a second exchange is then paid by the customer.
If you have any questions, please contact us at firstname.lastname@example.org.
HOW DO I MAKE A RETURN?
Visit this link to request your return label.
Visit this link for step by step instructions on the return/exchange process.
All products must be shipped back unworn and with labels on in the original packaging and the packaging must not be defaced in any way or a refund will not be issued. The returned items will be inspected to see if they qualify for a refund. Damaged merchandise or products with labels removed will not be refunded and you will be invoiced the appropriate amount to cover the cost of shipping the shoes back to you.
Taft Clothing Inc will not be responsible for returns lost in transit.
WHEN WILL I RECEIVE MY REFUND OR STORE CREDIT?
A full refund or store credit will be issued after we have received, inspected and confirmed that the returned products were not worn and labels were not removed (within 24-48 hours of receiving the return). In the case of refunds, once we refund your order, the funds will be available on the original payment account according to the terms, conditions, and practices of your banking institution. We cannot control how quickly the funds are returned to you once we submit the refund. In the case of store credits, you will be notified by email once the store credit is issued (within 24-48 hours of receiving the return).
Upon placing your order, your products will ship within 24 hours, with the exception of weekends. We ship Monday-Friday. Any order placed after 1:00 PM GMT on Friday will not ship until Monday mid-day. A shipping confirmation email including the tracking number will be sent to the email associated with the order as soon as the carrier picks up the item and scans the label.
For packages that may have been lost in transit, we will wait seven days after the original delivery date to see if the package arrives late. From our experience, giving that extra time often allows time for the shipper or customer to locate the package and get it out for re-delivery.